Frequently Asked Questions

What problem does In the Know!^® solve?

In the Know! is a web-based management tool for leaders. Leaders need to know what's happening without micro-managing. They're busy and their priorities may be different from those of their team.

In the Know! makes it easy for team members to report progress, issues and commitments. It makes it easy for leaders to quickly understand the situation in terms that are clear and actionable. And it accomplishes this in a simple, intuitive fashion that does not add a burden to busy team members.

Without imposing a complicated  process on the team, In the Know! becomes a framework that simplifies complexity.

In the Know! uses dashboards to visually display high-level snapshots of your projects and initiatives so you can:

• Quickly see the big picture.
• Know what each team member is doing, their priorities and the issues that they need resolved.
• Focus on project execution, decisions and actions, not just planning and reporting.
• Communicate more efficiently and effectively - no longer having to rely on email streams, meeting notes, voice mail, whiteboards, and spreadsheets.
• Access the information through the web anywhere, anytime.

In the Know! leverages project management and contact management tools already in place; facilitates collaboration with partners; and is designed to improve communications, project coordination, and teamwork!

What do I have to do to use In the Know!

First, take a look at our on-line demonstration. It is a great overview.

We then invite you to test drive In the Know! This allows you to explore In the Know! on your own. We have added data to illustrate its features – you and your team can add projects and team members, change the passwords, and so on!

Getting started with your own In the Know! site is straightforward. You will need very little technical assistance, because there is nothing to download or install. The software is hosted on our secure server and payment is by subscription on a month-by-month basis. Once your site is set up, you will be ready to go in minutes. Our customer support team is also available to help during regular business hours.

To get a free trial, visit the “Free Trial” page on our website.

What kind of IT hardware, software or support do I need?

In the Know! is accessed through the web so all you need is an internet connection and a web browser. For the browser, we recommend Microsoft Internet Explorer®, version 7. There is nothing to download or install so you will need very little technical support.  If you are having any difficulties, our customer support team is ready to help. You can be up and running in minutes.

Can I run it on my own server?

If you are an enterprise that requires a license to run In the Know! on your own servers, please contact us.

Security is really important to me. Can anyone else access my data?

Each customer is set up with a unique URL address to access his or her data via our server. Your In the Know!® site is password controlled and you determine who may have access to it. Authorizing team members and providing them with a logon and password is done through the “Preferences” section of In the Know!®.

Consistent with industry standards, our site is 128-bit SSL encrypted and secure. This means that all the data that is sent between your personal computer and our server is encrypted.

What happens if the system goes down?

Reliability is as critical to us as it is to you. A firewall, mirroring, and aggressive back-up procedures are in place to protect your data at all times.

Who owns my data?

You do! If you would like to download your data, please talk to us and we’ll help you to do this.  If you choose to cancel your subscription at any time, we will store the data temporarily before it is deleted from our server.

Tell me about training and customer support.

More than likely, you and your team will find In the Know! familiar and intuitive from the start. Experienced organizational and usability experts designed In the Know! so that it's intuitive and easy to use. It can be customized to use your terminology and workflow. Most users just need a few minutes to get comfortable with it.

We provide user guides and flash presentations to help you and your team get familiar with In the Know!

If you need any further assistance, we will provide you with customer support. Our professionals are ready to help with technical issues, set up, team orientation, and will give advice on using In the Know! to improve team performance. We also offer fee-based consulting services for customers who need a little more.

Am I able to customize In the Know!^®?

Yes. In the Know! can be personalized and customized from the start. Add your company’s name, logo, and any messages for the team to the Welcome Page. Replace our terminology with your own, and set up the workflow to suit your needs.

You can also set up roles for your team members, set up categories for projects, and even integrate your own web pages into the site.

Let us know what you think, especially if you need additional features or functions. That is a benefit of choosing a solution developed by Cognetics Corporation: we are committed to our customers and to delivering a service that really works for you and your team!

How do I print?

In the Know!® has been designed so that you can print using your browser.

How do you stay in touch with your customers?

From time to time, we will send out emails to your administrator. Users can sign up for our quarterly e-newsletter and may be interested in checking out Anne’s blog for the latest trends and discussions in leadership and technology.